Refund & Returns Policy
Last Updated: 1 June 2026
At Worldwide Packaging, we strive to provide quality packaging and shipping supplies for our customers. Please review this Refund & Returns Policy carefully before placing an order. By purchasing from our website, you agree to the terms outlined below.
1. Return Eligibility
Products may be eligible for return if all of the following conditions are met:
- The return request is submitted within 30 calendar days of the delivery date.
- The product is unused and has not been put into service.
- The product is returned in its original packaging.
- All original labels, accessories, and documentation are included, where applicable.
- The item is in resalable condition.
- Proof of purchase or the original order number is provided.
Returns that do not meet these requirements may not be accepted.
2. Non-Returnable Items
Unless required by applicable law, the following items are generally not eligible for return or refund:
- Custom or personalized packaging products
- Made-to-order or special-order items
- Bulk products purchased under special pricing agreements
- Opened or used packaging materials
- Products that have been altered after delivery
- Clearance or final-sale items
- Gift cards or promotional certificates
- Digital products or downloadable content
- Any item specifically identified as non-returnable at the time of purchase
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please notify us within 7 calendar days of delivery.
To help us review your request, please provide:
- Order Number
- Customer Name
- Description of the issue
- Clear photographs of the product
- Photographs of the shipping package, if applicable
We may request additional information to assist with our review.
4. Return Authorization
Before returning any product, customers must contact our customer support team to obtain return authorization.
Returns sent without prior authorization may be refused or returned to the sender.
Return authorization does not guarantee approval of a refund.
5. Inspection Process
All returned merchandise is inspected after it is received.
If the returned item satisfies the requirements of this policy, the return will be approved for refund, replacement, or exchange, as applicable.
Worldwide Packaging reserves the right to deny returns that do not comply with this policy.
6. Refunds
If a return is approved:
- Refunds will be issued to the original payment method used for the purchase.
- Processing times may vary depending on your financial institution or payment provider.
- Shipping charges, handling fees, taxes, or other service fees are generally non-refundable unless the return results from our error or as otherwise required by law.
Refunds are issued only after the returned item has been received and successfully inspected.
7. Return Shipping Costs
Customers are generally responsible for return shipping costs unless:
- An incorrect product was shipped by Worldwide Packaging.
- The item arrived damaged during transit.
- The product was defective upon delivery.
- Applicable law requires otherwise.
We recommend using a trackable shipping service when returning merchandise, as we are not responsible for returns lost during transit.
8. Exchanges
Where inventory is available, Worldwide Packaging may offer exchanges for:
- Damaged products
- Defective products
- Incorrectly shipped items
Exchange requests are subject to product availability.
9. Order Cancellations
Orders may be canceled before they enter processing or shipment.
Once an order has been processed or shipped, cancellation requests generally cannot be accommodated. Customers may instead request a return in accordance with this policy if the item qualifies.
10. Refused Deliveries
If an order is refused without prior authorization from Worldwide Packaging, any refund issued may be reduced by applicable shipping charges, return shipping costs, and other reasonable handling fees, where permitted by law.
11. Chargebacks
If you experience an issue with your order, we encourage you to contact our customer support team before initiating a payment dispute or chargeback.
Worldwide Packaging reserves the right to provide payment processors with order records, shipping confirmations, delivery documentation, customer communications, and other relevant information when responding to chargeback claims.
Fraudulent or unauthorized chargeback activity may be challenged using available transaction records.
12. Limitation of Refunds
Refunds will not exceed the purchase price actually paid for the eligible product, except where otherwise required by applicable law.
Nothing in this policy limits any rights that customers may have under applicable consumer protection laws.
13. Changes to This Policy
Worldwide Packaging reserves the right to update or modify this Refund & Returns Policy at any time. Any revisions become effective upon posting on this page unless otherwise stated.
14. Contact Information
Worldwide Packaging
915 Fulton Ave, San Antonio, TX 78201, USA
Phone: +1-210-778-1567
